FAQ

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FAQ

When will I receive my order?

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To track your order, click here and enter your order number and the email you used at checkout. You will then be able to see all of your order and shipping info.

If you purchased a Milk & Honey pre-order product, those items will ship in time to arrive on or before June 11th, album release day.

When will my 'Milk & Honey' items ship?

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If you purchased a Milk & Honey pre-order product, those items will ship in time to arrive on or before June 11th, album release day.

We are planning to ship out the first week of June so these items arrive on time.

I ordered a physical Milk & Honey CD, why am I being sent downloads?

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Each Milk & Honey music purchase comes with free downloads of the single releases that come out before the album. Rest assured, you will receive your physical CD on or before June 11th!

What is your return policy?

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Check out our Returns + Exchanges page for more info.

Can I change or cancel my order?

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We start working on your order as soon as we get it, so we are typically unable to make any changes or modifications to an order after it has been placed and confirmed. However, there is a short window of time in which you can submit a request to edit or cancel your order. Visit our Contact Us page and send us a message to see if we're able to adjust your order.

I paid for priority shipping, why hasn't my order shipped?

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Orders ship from Franklin, TN. Our current order processing time is approximately 1-5 business days for in-stock merchandise due to COVID-19.

During this processing time, your online order is transmitted to our fulfillment center and processed for shipment as quickly as possible.  Business days are defined as Monday through Friday and exclude US Holidays.

After processing time, your order is shipped using your shipping method of choice which includes priority shipping. After your order is processed and shipping, then your order will be shipped priority mail and arrive within 1-3 busines days. Processing timeframes are separate from shipping timeframes.

Can you rush process + ship my order?

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If you need an order rushed or overnighted, please Contact Us to see if we can accomodate your request before placing your order. Your order may be subjected to additional shipping + handling charges to meet your requested delivery date.

Can I return an order I made at a concert?

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At this time we are unable to offer returns or exchanges for concert/event merchandise purchased at an event. Concert/event merchandise purchases are final; however, we care about your satisfaction. 

You may contact customer service with details regarding your purchase for possible alternatives if your product is defective.

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BRAND NEW "Milk & Honey" Album available for pre-order now!

Howdy! We're so excited for the new album that we wanted to give you a special deal! Pre-order the Milk & Honey album and receive 10% OFF all Crowder apparel! Discount applied at checkout. Offer through 6/11.

PRE-ORDER NOW

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